{"id":3513,"date":"2026-02-26T11:23:13","date_gmt":"2026-02-26T11:23:13","guid":{"rendered":"https:\/\/elo-kent.com\/?page_id=3513"},"modified":"2026-02-26T13:24:47","modified_gmt":"2026-02-26T13:24:47","slug":"delivery-and-return-policy","status":"publish","type":"page","link":"https:\/\/elo-kent.com\/en\/delivery-and-return-policy\/","title":{"rendered":"Delivery and Return Policy"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">CANCELLATION AND RETURN POLICY<\/h4>\n\n\n\n<p><strong>1. Service Refund:<\/strong> Full refunds are issued to our participants for courses that cannot be held or accessed due to technical reasons originating from our institution (server access problems, platform failures, etc.) without prior notice.<\/p>\n\n\n\n<p><strong>2. Right of Withdrawal:<\/strong> In accordance with the Law No. 6502 on Consumer Protection, services performed instantaneously in electronic environment (online live lessons, recorded videos, digital content) are within the scope of the &#8220;Right of Withdrawal&#8221; exception. No returns or refunds are accepted once the educational content is assigned to the member or the live lesson session has commenced.<\/p>\n\n\n\n<p><strong>3. Cancellation Requests:<\/strong> In cases where the purchased training has not yet started or the content has not been assigned to the member, the participant may submit a written cancellation request no later than 48 hours before the training start date. Approved refunds will be credited back to the original payment card within 7-10 business days, depending on bank procedures.<\/p>\n\n\n\n<p><strong>4. Other:<\/strong> Issues arising from the participant&#8217;s own internet connection, device insufficiency, or technical infrastructure are not considered within the scope of a refund.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">DELIVERY TERMS<\/h4>\n\n\n\n<p><strong>Service Duration:<\/strong> Access periods (lifetime access or access for a specific duration) are as specified on the product page, depending on the content of the purchased training.<\/p>\n\n\n\n<p><strong>Access:<\/strong> Educational programs purchased through our website are made available for immediate access via the user panel following payment confirmation. Live lesson information and participation links are sent to the user via the e-mail address shared during registration.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CANCELLATION AND RETURN POLICY 1. Service Refund: Full refunds are issued to our participants for courses that cannot be held or accessed due to technical reasons originating from our institution (server access problems, platform failures, etc.) without prior notice. 2. Right of Withdrawal: In accordance with the Law No. 6502 on Consumer Protection, services performed [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3513","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Delivery and Return Policy - elo-kent<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elo-kent.com\/en\/delivery-and-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivery and Return Policy - elo-kent\" \/>\n<meta property=\"og:description\" content=\"CANCELLATION AND RETURN POLICY 1. 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